The follow FAQ’s aim to help answer some of your questions. If there is something you need to know that is not covered here, please contact us

People often think about spill management after a spill incident has occurred onsite. This can be a costly mistake. You can face large fine and prosecutions if you have a spill onsite, and you are not adequately prepared. The cost to your company’s reputation can also be huge.

If you use, store or transport liquids than you have inherent risks from these activities. These risks need to be managed through spill preparedness process.

Companies have certain responsibilities in regard to spill management that are detailed in each states legislation. These responsibilities are basically doing everything you can to prevent a spill from happening, and also being prepared to deal with a spill if one does happen.

These responsibilities can be broken down into the following categories:

  • Have a spill management plan for your business or site, to ensure all risks from spills are recognised, and procedures are put in place to mitigate these risks
  • Have bunding, storage and containment systems onsite to ensure the risk from spills are mitigated
  • Have adequate spill response products onsite to be able to effectively deal contain, and clean up a spill one happens onsite
  • Ensuring your staff are trained in spill management, to ensure they have the knowledge of how to prevent spills, and also how to contain and clean them up if one does occur onsite.

Have you noticed how some absorbents are grey in colour, some are white and others are yellow?  This is an industry standard developed to help users identify what absorbent they need at a moment’s notice. Below we’ve explained what colour to use for different types of spills and when to use them.

Grey

General purpose absorbents are grey in colour and are also sometimes referred to as Universal. As a general rule of thumb, if you are using absorbents only in an indoor environment, then choose general purpose absorbents, as they will absorb both oil and water based liquids (technically referred to as hydrophilic).

White

Oil-Only absorbents are best used outdoors to absorb hydrocarbon spills only (Oil, Fuel, Solvents etc). Oil-Only absorbents are referred to as hydrophobic, as they repel water, and only absorb hydrocarbons. For these reason they also float on water, and are also used on marine environments to absorb oil on water.

Yellow

Chemical or toxic spills require specially treated polypropylene meltblown absorbents, these are yellow in colour and are referred to as Hazchem absorbents. Please remember that chemical spills can be extremely hazardous and should not be cleaned up without the correct training or personal protective equipment.

To determine what type of spill kit you need, you need to ask yourself three questions:

1.     What type of liquid do I need to absorb?

2.     What is the largest possible amount of liquid I would need to absorb?

3.     Where is the spill likely to occur?

See our Spill Kit Selection Guide to assist you determine what type of spill kit you need.

Spill Ready prides itself on not only providing products, but providing solutions. We have helped many companies throughout Australia with their individual requirements. We offer site free site compliance audits with a written report with recommendations. Contact us with your individual requirements and Spill Ready or one of our trained distributors may be able to come to your site and assist you.

We ship our products throughout Australia and the Pacific Region.

 

To ensure we can service all of Australia we offer fixed shipping rates on most of our products for all locations in Australia. Get an online quote or contact us directly to find out about our very competitive shipping rates.

Also, if an item is marked as "Bulky Item, extra shipping charged may apply" we will contact you to let you know what the additional shipping costs to your address will be.

There is no point having spill kits if you do not know how to use them. All of our spill kits come with a guide on how to effectively use them. You can also view our spill clean-up guide for further information.

Depending upon your location Spill Ready or one of our trained distributors can come to your site, and provide your staff with spill kit training. Contact us to discuss your requirements.

Spill Ready is committed to providing you with the best possible customer service experience. Spill Ready is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to future Spill Ready customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Spill Ready takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Changes to this Privacy Policy

Spill Ready reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Spill Ready reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Contacting us

Spill Ready welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.

Call: 1300 851 052
Post: Attn: Privacy Policy,
Spill Ready,
PO BOX 131
Carrington, NSW, 2294
AUSTRALIA
E-mail: admin@spillready.com.au

Spill Ready want to ensure you are happy with your purchase and our products, and the below policy is in addition to your rights under the Australian Consumer Law.

If you would like to return or exchange a product we are happy to provide a replacement product, or provide a credit to your account.

Please note that a 15% restocking fee will be charged for all exchanged orders, and the return of the item will be the responsibility of the customer.

Goods must be returned in their original packaging and in a resalable condition for a refund excluding our restocking fee and original freight cost.

Please call our customer service department on 1300 851 052 within 30 days of your original order for assistance in returning your item(s).


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